Política de reembolso

Return & Refund Policy

Last updated: July 6, 2026

At Clanzos, your satisfaction is our top priority. If you are not completely happy with your purchase, we want to make it right.

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30-DAY RETURN WINDOW
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We accept return requests within 30 days of the delivery date. To be eligible, your item must meet all of the following conditions:

- Unused and in its original condition
- In the original packaging with all included accessories and components
- Free of any damage caused by the customer

Items that do not meet these conditions will not be accepted for return.

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HOW TO START A RETURN
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To initiate a return, email us at support@clanzos.com with:

1. Your order number
2. The reason for your return
3. Photos of the item and packaging (required if the item is damaged or defective)

We will respond within 1–2 business days with a Return Merchandise Authorization (RMA) and complete return instructions, including the return address. Returns sent without prior authorization will not be accepted and may be refused.

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RETURN SHIPPING COSTS
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Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method. Clanzos is not responsible for returns lost or damaged in transit.

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REFUNDS
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Once we receive and inspect your returned item, we will notify you by email whether your return has been approved or denied.

If approved:
- Your refund will be processed to your original payment method within 5–10 business days.
- Please allow additional processing time on the part of your bank or credit card issuer.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@clanzos.com.

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DAMAGED, DEFECTIVE, OR WRONG ITEMS
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If your item arrived damaged, is defective, or you received the wrong product, contact us at support@clanzos.com within 7 days of delivery with:

- Your order number
- Photos of the item and packaging

In these cases, we will send a replacement or issue a full refund at no additional cost to you. You will not be required to return the item.

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HYGIENE POLICY
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For health and safety reasons, personal care items that have been used on the body cannot be returned unless they are defective. This policy applies to our hair trimmer and any personal care accessories.

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EXCHANGES
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The fastest way to get a different item is to return the item you have and, once the return is accepted, place a new order separately.

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SALE ITEMS AND GIFT CARDS
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Sale items and gift cards are final sale and are not eligible for return or refund.

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LATE OR MISSING REFUNDS
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If you have not received your refund after 10 business days:
1. Check your bank account again.
2. Contact your credit card company — posting can take additional time.
3. If you still have not received your refund, contact us at support@clanzos.com.

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CONTACT
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For all return and refund inquiries:
Email: support@clanzos.com
We typically respond within 1–2 business days, Monday through Friday.