Privacy policy
Privacy Policy
Last updated: July 6, 2026
Clanzos ("we," "our," or "us") operates clanzos.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase. By using our Services, you acknowledge that you have read and understood this Privacy Policy.
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1. INFORMATION WE COLLECT
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We may collect the following categories of personal information depending on how you interact with our Services:
Contact Details: Your name, billing address, shipping address, phone number, and email address.
Financial Information: Credit or debit card numbers and payment information, processed securely by our payment providers. We do not store full payment card details on our servers.
Account Information: Username, password, security questions, and account preferences if you create an account.
Transaction Information: Items you view, add to your cart, purchase, or return, and your order history.
Device and Usage Information: IP address, browser type, operating system, pages visited, time spent on pages, referring URLs, and other information automatically collected through cookies and similar technologies.
Communications: Any information you provide when you contact our customer support team.
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2. HOW WE COLLECT YOUR INFORMATION
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We collect information:
- Directly from you, when you create an account, place an order, or contact us.
- Automatically, through cookies and tracking technologies when you browse our website.
- From third-party service providers who help us operate our business.
- From advertising partners such as Meta (Facebook/Instagram).
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3. HOW WE USE YOUR INFORMATION
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We use your personal information to:
- Process and fulfill your orders, including payment processing, shipping, and sending order confirmations and shipping notifications.
- Manage your account and provide customer support.
- Detect and prevent fraud and unauthorized transactions.
- Send you marketing communications if you have opted in (you may opt out at any time).
- Display personalized advertising through third-party platforms.
- Improve and optimize our website and services.
- Comply with applicable legal obligations.
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4. HOW WE SHARE YOUR INFORMATION
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We do not sell your personal information. We may share it with:
Shopify: Our store is powered by Shopify. Shopify processes your data in accordance with its Consumer Privacy Policy, available at https://www.shopify.com/legal/privacy.
Payment Processors: We use Shopify Payments and PayPal to process transactions securely.
Shipping Carriers: We share your name and delivery address with carriers to fulfill your order.
Marketing Partners: We use Meta Pixel and similar tools to measure the effectiveness of our advertising. These partners process data according to their own privacy policies.
Legal Authorities: We may disclose your information if required by law, court order, or to protect the rights and safety of Clanzos, our customers, or the public.
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5. COOKIES
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We use cookies and similar tracking technologies to improve your browsing experience, remember your shopping cart, and analyze site traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.
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6. YOUR RIGHTS — CALIFORNIA RESIDENTS (CCPA)
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If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
Right to Know: You may request information about the personal data we have collected about you and how it is used and shared.
Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
Right to Correct: You may request correction of inaccurate personal information.
Right to Opt Out of Sale: We do not sell your personal information. If this practice changes, we will provide a "Do Not Sell My Personal Information" link on our homepage.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise any of these rights, contact us at support@clanzos.com. We will respond to verifiable requests within 45 days.
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7. RIGHTS FOR OTHER USERS
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Depending on your location, you may have additional rights to access, correct, delete, or restrict the processing of your personal data. To submit a request, contact us at support@clanzos.com.
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8. GLOBAL PRIVACY CONTROL
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We honor the Global Privacy Control (GPC) signal. If your browser transmits a GPC signal, we will treat it as a request to opt out of data sharing for targeted advertising for that browser and, where applicable, your account.
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9. CHILDREN'S PRIVACY
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Our Services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will delete it promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@clanzos.com.
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10. DATA RETENTION
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We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements.
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11. INTERNATIONAL DATA TRANSFERS
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Clanzos operates internationally. Your information may be transferred to, stored, and processed in countries other than your own, including Spain (where we are based) and the United States (where Shopify infrastructure operates). We take appropriate safeguards to ensure your data is treated securely and in accordance with this Privacy Policy.
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12. THIRD-PARTY LINKS
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Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
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13. CHANGES TO THIS POLICY
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We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised date and notify you of material changes as required by applicable law.
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14. CONTACT
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For privacy-related questions or to exercise your rights:
Email: support@clanzos.com
You may also exercise certain rights related to Shopify's processing of your data at: https://privacy.shopify.com/en