Shipping policy

Shipping Policy

Last updated: July 6, 2026

This Shipping Policy governs the delivery of products ordered through clanzos.com. By placing an order, you accept the terms set out below.

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1. ORDER PROCESSING
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Orders are processed within 1–3 business days after payment is confirmed (Monday through Friday, excluding US federal holidays). You will receive an order confirmation email upon purchase and a second email with tracking information once your order ships.

Orders placed on weekends or on US federal holidays will begin processing on the next business day. In the event of a stock issue or processing delay, we will notify you at the email address provided at checkout.

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2. SHIPPING DESTINATION
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We currently ship to addresses within the United States (all 50 states and Washington, D.C.).

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3. DELIVERY TIMES
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Standard Shipping — United States: estimated 7–14 business days after order processing.

Please note that delivery time estimates are not guarantees. Actual delivery may be affected by:
- Carrier delays or high-volume shipping periods
- Severe weather or natural events
- Customs or logistics delays beyond our control
- Incomplete or incorrect shipping address provided by the customer

Clanzos is not responsible for delivery delays caused by factors outside our control.

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4. SHIPPING COSTS
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We offer free standard shipping on all orders to the United States. No minimum order amount is required. Free shipping is applied automatically at checkout — no promo code needed.

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5. ORDER TRACKING
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Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow 1–3 business days for tracking information to update after your order has been scanned by the carrier.

If you did not receive your tracking email after the maximum processing period, please check your spam folder and then contact us at support@clanzos.com.

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6. SHIPPING ADDRESS ACCURACY
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You are responsible for providing a complete and accurate shipping address at checkout. Clanzos is not liable for orders shipped to an incorrect address provided by the customer. If you notice an address error after placing your order, contact us immediately at support@clanzos.com. We can only modify the address before the order has been dispatched.

If an order is returned to us due to an incorrect or incomplete address, or because delivery was not possible, any reshipping costs will be the customer's responsibility.

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7. LOST OR STOLEN PACKAGES
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If your tracking shows "Delivered" but you have not received your package:

1. Check with neighbors, building management, or your mailbox area.
2. Wait 24–48 hours — packages are sometimes marked as delivered 1–2 days early.
3. Contact your local post office or carrier directly with your tracking number.

If your package is confirmed lost by the carrier, contact us at support@clanzos.com with your order number and tracking information and we will open an investigation and work toward a resolution, which may include a replacement or refund.

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8. DAMAGED PACKAGES
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If your order arrives with visible damage to the outer packaging, we recommend:
1. Photographing the packaging before fully opening it.
2. Photographing the damaged contents.
3. Contacting us at support@clanzos.com within 7 days of delivery with your order number and photos.

We will arrange a replacement or refund depending on the situation.

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9. ORDER CANCELLATION BEFORE SHIPMENT
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You may request cancellation of your order before it has been dispatched by contacting us as soon as possible at support@clanzos.com. Cancellation is only possible before you receive your shipping confirmation email. Once the order has been handed to the carrier, you will need to wait for delivery and follow our Return & Refund Policy.

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10. CONTACT
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For all shipping-related questions:
Email: support@clanzos.com
We respond within 1–2 business days, Monday through Friday.